Charles Window Company

- 252 Clemens Center Pkwy, Elmira, NY 14901

For homeowners in New York, replacing or installing new windows is a significant investment that can dramatically improve a home's energy efficiency, comfort, and aesthetic appeal. The right windows can protect your property from the elements, enhance its security, and even increase its value. However, the success of any window project hinges on the expertise of the company you choose to handle the installation. We are here to provide a detailed overview of Charles Window Company, a general contractor based in Elmira, New York, that specializes in window installation services. As a local business, they serve the community with a focus on this specific and crucial aspect of home improvement.

It is important to enter any home renovation project with a clear understanding of the company's strengths and potential areas for improvement. Public feedback and reviews from past customers offer valuable insights into what you can expect. While some customers have praised the quality of the windows themselves and the professionalism of certain installers, others have noted significant challenges with project timelines, communication, and the quality of the installation work. This duality in customer experience is a key factor to consider when making your decision. In this article, we will provide a factual and transparent look at Charles Window Company, drawing directly from available information and customer testimonials to help you make an informed choice for your next window project. We will explore their location, the services they offer, and what is worth considering when engaging with them.

Location and Accessibility

Charles Window Company is located at 252 Clemens Center Pkwy, Elmira, NY 14901, USA. This address places them in a convenient and accessible location within the city of Elmira. As a central hub in Chemung County, Elmira is a strategic location for a business that serves the broader Southern Tier of New York. Their physical presence in the community allows them to provide on-site services, including initial consultations and measurements, which are critical for a precise window installation. The company also provides a wheelchair accessible parking lot, demonstrating a commitment to accommodating all potential clients. Their local roots mean they are familiar with the specific architectural styles and climate needs of homes in the area, which can be a valuable asset in providing the right solutions for local residents.

Services Offered

As a general contractor specializing in a specific field, Charles Window Company offers a targeted and essential service for homeowners in the Elmira region.

• Window installation: Their primary service is the professional installation of windows. This can include a full-scale replacement of all windows in a home or the installation of a single new window.

Features / Highlights

• Product Quality: According to customer reviews, the windows themselves appear to be of good quality, which is a foundational aspect of any window replacement project.

• Informative Consultation: The owner, Charles, is noted in a review for being knowledgeable and helpful in explaining the windows and the installation process to customers upfront.

• Professional Staff: A customer highlighted that one of the installers, Bill, and his assistant, were "great," indicating that the company employs skilled and professional labor for the installation process.

Contact Information

Address: 252 Clemens Center Pkwy, Elmira, NY 14901, USA

Phone: (607) 732-1918

Mobile Phone: +1 607-732-1918

What is Worth Choosing

Choosing a window installation company requires careful consideration of both the product and the service. Based on available public data, Charles Window Company’s main strengths appear to lie in the quality of the windows they provide and the expertise of some of their installation personnel. One customer noted that the windows themselves seemed to be of "good quality," which is a crucial first step in any successful window project. Additionally, the positive feedback about the professionalism of certain team members, such as Bill and his assistant, suggests that when the right crew is assigned to a job, the workmanship can be excellent. The owner, Charles, is also praised for being a good source of information, which is valuable for customers navigating the complexities of window selection and installation.

However, it is essential for potential customers to be aware of the challenges that have been noted in public reviews. The most prominent issues seem to be related to communication and project timelines. One customer reported a significant delay, with a project timeline extending from an initial five weeks to twelve weeks, with no proactive communication from the company. This lack of follow-up can be a source of considerable frustration for homeowners waiting to complete a project. Furthermore, another review described serious issues with installation quality, including incorrectly sized windows, improper sealing, and misaligned molding, which led to the homeowner having to perform their own repairs. These are significant points that potential clients must take into account. The phrase "you get what you pay for" was used by a customer, suggesting that while the initial quote may be attractive, it could come at the cost of a smooth, professional experience. Therefore, while Charles Window Company has demonstrated the capacity for good work and offers a solid product, it is crucial for potential clients to have a clear and upfront conversation about timelines, expectations, and a plan for consistent communication throughout the project to ensure a positive outcome.

Charles Window Company

252 Clemens Center Pkwy, Elmira, NY 14901, USA