Elgin Roofing Company | Bill Sprauer Roofing

- 331 Gruetzner Ln, Elgin, TX 78621

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• I made the grave mistake in trusting Sprauer Roofing to work on my house. That trust was betrayed with shoddy work, unsuitable materials, irreparable damage to my new gutter guards, and poor customer service. I was also charged for materials that were never provided, and for work that was never done.After contacting Sprauer Roofing, they sent out one of their crew leaders, Jack on 7/2/24. He and his crew were at my house all day and left after dark, when I handed him the check. The next day, I noticed my shingles around the gutters were bent up, some were broken, nails were sticking up, and my gutter guards were mangled. I contacted Jack and sent a few photos, and he said he would come out in the next couple of days to fix it. HE NEVER DID.So, I left a message at the main office to follow up and let them know there were some issues. Bill Sprauer called me back (the only time he ever called me), and asked me to send him photos. After I did, he agreed that the job was not satisfactory, and said he'd take care of it right away. Later that evening, he sent Jack back out, who also acknowledged that there were some mistakes made. He ended up putting more glue under the shingles, and said they'd settle in a few days, and to reach out again if I had any other problems. I took Jack's word, and he left. But when I got on the roof later to get a closer look, it was still messed up, more than I initially thought, so I texted Bill the following day and he had the audacity to tell me that I should have done a better job of inspecting it while Jack was there! Then he told me I had the wrong gutter guards for my roof, and they weren't the ones who messed them up. I know that's not true, because they were less than a year old and were in perfect shape before the roofing job, and I have pictures to prove it.I asked Mr. Sprauer if he could come by personally to inspect it, but he said he was going out of town, it was too short of notice. He said this project was “Jack's baby,” and “that's how he learns,” and “we all had to start somewhere,” and “thanks for pointing this out, this will help us going forward.” Upon my insistence, he finally agreed to send out his head installer to look at it.A few days later, on a Sunday morning, with no notice, I heard people up on my roof, and I assumed this was his other crew finally fixing it. They left without calling me or even knocking on the door to give me a chance to inspect it. I went out and looked at it, and nothing was fixed. Later that afternoon, we had a rainstorm, and my new metal roof over my screen porch was leaking profusely. I texted Bill the day after and asked him to give me a status update. I also mentioned the leak and sent pictures and video of it. I never heard back, so I emailed him the next day and asked him to please call me so we can get this resolved. HE NEVER DID.Two weeks went by and still NO REPLY. During that time, I contacted two other roofing companies to inspect it, and both companies were APPALLED by the shoddy workmanship and subpar materials. Besides the mangled gutter guards and broken shingles, they noticed exposed roofing nails, the drip edge around my gutters had not been replaced, my chimney cap and vents weren't replaced (all of which Sprauer charged me for) and the wrong material was used for my metal roof and not done properly, nor the area around my chimney. I finally called Bill's cell phone on 8/18/24 and left another message, updating him on all of this, and kindly asked him to please call me. HE NEVER DID.I have before-and-after photos from my insurance company, photos and notes from both of the other roofing companies, as well as my own pics to back this up. I also have all the texts, e-mails, and phone records, so any response here by Sprauer Roofing that denies a single thing I've said is patently false.THESE PHOTOS ARE AFTER THE JOB WAS DONE!I urge you to find another roofing company. This dreadful experience cost me money, months of stress, anguish, and turmoil and never got resolved.

  February 12 · Brett Wintermeyer

• We called Sprauer Roofing for a repair on our roof, and our project manager, David and Bill Sprauer were able to replace my entire roof with the help of my insurance company due to hail damage!! Saved us so much time and money! And the roof looks amazing! If we only had the repair, we would have been doing that numerous times. These guys were so helpful and patient!

  March 27 · Cassy Nichols

• Been doing business with Bill Sprauer for 16 years, several projects in and he's still one of the most honest and hardworking people I know. His crew is accurate, timely, and professional. I highly recommend.

  March 25 · Cassy Nichols

• I've had two roof replacements done by Sprauer Roofing. The process was simple from the beginning to the end. The hardest part was picking out what color shingles I wanted. All around a good experience for me. I'd recommend Sprauer Roofing if you're looking for a local roofing contractor.

  March 05 · Amy

• I have worked with Bill Sprauer many times through the years. I have worked with a few of the salesman and a couple different crews That we’re taking care of the actual work. They always do great with being timely, the communication. I’m making sure everything is correct at the end.

  February 27 · Mark Pitz

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