Carswell Construction and Restoration

- 421 W Marion St, Shelby, NC 28150

For residents and business owners throughout North Carolina, a trusted general contractor is an invaluable partner, especially when faced with unexpected property damage. The state’s unpredictable weather, from severe thunderstorms to coastal storm events, often necessitates quick and reliable service for everything from water damage to a full-scale rebuild. Carswell Construction and Restoration, based in Shelby, has positioned itself as a company that not only handles the physical repairs but also aims to simplify the often-stressful process of dealing with insurance companies. They are a contractor with a focus on both general construction and specialized restoration services, making them a potential one-stop solution for a variety of home and business needs. The company's goal is to provide a comprehensive service, from initial damage assessment to the final touches of a reconstruction project, aiming to make a difficult situation as easy as possible for their clients.

Carswell Construction and Restoration is conveniently located in Shelby, North Carolina, with a physical address at 421 W Marion St, Shelby, NC 28150, USA. This location makes them a local and accessible option for residents and businesses in Shelby and the surrounding communities. Being a local contractor is a significant advantage for North Carolinians, as it often means faster response times, especially for emergency situations like water or fire damage. A local business has a vested interest in its community, and clients often find a greater sense of trust and personal connection with contractors who are their neighbors. For those in the western North Carolina area, having a contractor that is familiar with local building codes, weather patterns, and community-specific needs is a key factor in ensuring a project is handled correctly and efficiently.

As a general contractor and restoration specialist, Carswell Construction and Restoration offers a broad spectrum of services. Their capabilities extend from routine home repairs to complex restoration projects following a disaster. They are equipped to handle both residential and commercial properties, providing a versatile solution for a wide range of client needs. Their expertise in restoration, particularly with insurance claims, is a significant part of their business model. They are a licensed unlimited general contractor with over 40 years of experience, a detail that speaks to their long-standing presence in the industry. The following is a detailed overview of the services they provide:

• Restoration Services: This is a key area of their expertise. They specialize in handling damage caused by fire, water, and storms. They provide 24/7 emergency response to mitigate damage and begin the restoration process, working to restore homes and businesses to their original condition.
• General Contracting: As a full-service general contractor, they are capable of managing entire construction projects, from new residential homes to commercial buildings. They also handle home remodeling, room additions, and other renovation projects.
• Roofing: They provide roofing services, including roof construction, repair, and replacement, with expertise in both asphalt and metal roofing. They are equipped to handle emergency roof repairs, especially following a storm.
• Interior and Exterior Services: Their capabilities include a wide variety of interior and exterior work, such as siding installation and repair, replacement window installation, drywall, painting, flooring, and custom deck building.
• Insurance Claims Assistance: A major highlight of their service is their assistance with insurance claims. They work directly with insurance companies, helping clients navigate the process and ensuring that projects are properly documented and covered.
• Emergency Services: They offer 24/7 emergency services for fire, water, and storm damage, recognizing that quick action is critical to preventing further damage and minimizing costs.

Based on the available customer reviews, Carswell Construction and Restoration presents a complex and contradictory picture. One review praises the company for making a "horrible experience easy to deal with" after severe water damage. This customer highlights the team's professionalism and politeness, noting that the workers did an "amazing job" and got the house fixed "in no time." This positive review points to their strengths in handling large-scale restoration projects, managing insurance claims effectively, and providing professional, quality work. This review suggests that when the company performs well, they can turn a disaster into a manageable and positive experience for the homeowner.

However, it is impossible to ignore the very detailed and lengthy negative review, which provides a starkly different perspective. This review describes an experience where the company allegedly took money for a service that was never performed. The customer's frustration is evident, detailing years of waiting for a resolution, with no calls, no check, and the damage still not fixed. The review also mentions highly unprofessional conduct, including being cussed at and called names for requesting a refund, and even an invitation to a physical altercation. This negative feedback, spanning multiple updates over several years, highlights a serious breakdown in communication, follow-through, and professional conduct. The contradiction between these reviews suggests a potential inconsistency in service quality and customer care.

• Positive Highlights (from one customer's experience):
• Expert Restoration: The company was able to handle a severe water damage situation and get the house fixed quickly.
• Professional and Polite Workers: The crew and company representatives were described as very professional, polite, and did an amazing job.
• Insurance Claims Assistance: They were effective in helping the client deal with the insurance company, making a stressful situation easier.
• Negative Highlights (from another customer's experience):
• Lack of Follow-Through: Money was allegedly taken for a job that was never completed, and the company never showed back up to do the work.
• Unprofessional and Abusive Communication: The company representative was described as cussing and calling names when the customer requested a refund.
• Poor Project Management: Despite repeated attempts to get a resolution, the issue was never addressed over several years, forcing the client to pay for the service twice.

For those in the North Carolina region who need to contact Carswell Construction and Restoration, their information is as follows. Their physical address is 421 W Marion St, Shelby, NC 28150, USA. This address provides a local point of contact, although the negative review suggests that communication is not always reliable. You can call their primary phone number at (704) 482-6959. They can also be reached on their mobile phone at +1 704-482-6959. Given the conflicting reviews, it would be prudent for any potential client to have a detailed and clear discussion about the project's scope, timeline, and payment terms, and to document all communications.

In conclusion, Carswell Construction and Restoration is a general contractor with a mixed reputation, as evidenced by the conflicting customer feedback. For locals in North Carolina, the company may be a good fit for large-scale restoration projects where their professional crews and insurance claims expertise are brought to bear. The positive review showcases their ability to handle complex and stressful situations with professionalism and efficiency. However, the deeply negative review, which spans years of frustration and alleged financial loss, serves as a significant warning about potential reliability issues and a lack of professional communication, especially on smaller projects or when issues arise. For North Carolinians considering Carswell Construction and Restoration, it is essential to proceed with a high degree of caution, carefully vetting the project details, and establishing clear lines of communication and expectations from the very beginning. The ultimate suitability of this company for a local user will likely depend on the specific circumstances of their project and the level of trust they can establish with the company's representatives.

Carswell Construction and Restoration

421 W Marion St, Shelby, NC 28150, USA