Rock House Roofing

- 12540 Broadwell Rd suite 2201, Milton, GA 30004

When Georgia homeowners are in need of a new roof or repairs, they often look for a contractor with a strong reputation for quality and reliability. Rock House Roofing, located in Milton, GA, presents a complex profile for locals considering their services. The company's name and branding suggest a solid, dependable business, and some customers have had experiences that align with this perception, particularly regarding assistance with insurance claims. However, other feedback highlights a different story, with significant concerns about the handling of post-installation issues and customer service. This article will provide an in-depth look at Rock House Roofing, examining the full spectrum of customer experiences to help local residents make an informed decision.

Choosing a roofing contractor is a major financial decision, and the quality of the work can have long-term consequences for a home's structural integrity. While a positive review praises the company's ability to navigate a difficult insurance claim and the crew's attention to detail, a contrasting review details a frustrating and unresolved issue with a persistent roof leak that appeared years after the initial replacement. These conflicting accounts are a critical part of the company's public data, and they highlight the importance of thorough due diligence. For locals, understanding this mixed service history is essential to setting realistic expectations and protecting their investment. This article aims to present this information factually, allowing homeowners to weigh the pros and cons of hiring Rock House Roofing.

Rock House Roofing is located at 12540 Broadwell Rd suite 2201, Milton, GA 30004, USA. This address places them in a position to serve the Milton community and surrounding areas in North Georgia. A local presence can be an important factor for many homeowners, as it often suggests that a company has a vested interest in the community and a better understanding of local weather patterns, building codes, and architectural styles.

The accessibility of their physical location may also be a benefit for customers who wish to have in-person meetings to discuss their projects, review materials, or address concerns. Their website indicates that they serve a broad area, including other parts of Georgia and Tennessee, but their primary address in Milton positions them as a local option for a significant portion of the North Georgia market.

Based on the provided information and public data, Rock House Roofing offers a variety of services related to home exteriors.

• Roof Replacement: The company handles full roof replacements, including work with specific shingle types like "Duration shingle roof." They are known to manage the entire process, from tear-off to new installation.
• Carport Construction: One customer review mentions a new carport project, indicating that their services extend beyond just the main roof of a house.
• Gutter and Insulation Services: Other public sources suggest that the company also provides gutter installation and attic insulation services, positioning them as a more comprehensive home exterior contractor.
• Roof Repair and Inspections: The company is involved in roof repair, as evidenced by a crew that initially attempted to fix a leak with a sealer. They also perform inspections, a crucial part of both new installations and repair diagnostics.
• Insurance Claim Assistance: A significant service highlighted is their ability to assist homeowners with complex insurance claims, with a representative guiding a customer through the process with a company like Statefarm.

This range of services suggests that Rock House Roofing is a contractor capable of handling various home improvement projects.

The features and highlights of Rock House Roofing are characterized by a strong dichotomy, with both positive and negative attributes reported by customers.

• Effective Insurance Claims Assistance: A clear positive highlight is the company's ability to help customers navigate difficult insurance claims. The testimonial for "Heather" specifically praises her determination and authenticity in a complex process, which made a significant difference for the homeowner.
• Quality Craftsmanship on Initial Installation: Another positive point is the "attention to detail and quality craftsmanship" of the crew, which resulted in a new roof that a customer was "couldn't be happier with."
• Lack of Post-Installation Accountability: A major negative highlight is the company's alleged failure to address post-installation issues. One customer reported a persistent leak that was not properly fixed, and the company allegedly failed to honor its warranty or take responsibility for the problem.
• Communication and Professionalism Concerns: The negative review also details a breakdown in communication, with unfulfilled promises (such as fixing misplaced 2x4s in the attic) and what the customer perceived as an "unprofessional" and "dismissive" response from management.
• Dispute over Legitimacy and BBB Complaint: The company's response to the negative review, which questioned its legitimacy and misrepresented the status of a BBB complaint, is another point of concern. This indicates a potential lack of transparency and an aggressive approach to handling negative feedback.

These conflicting features are crucial for prospective clients to consider when evaluating Rock House Roofing.

To contact Rock House Roofing, you can use the following information:

Address: 12540 Broadwell Rd suite 2201, Milton, GA 30004, USA

Phone: (770) 655-8234

This information provides a direct way to reach out to the company for a consultation, estimate, or to inquire about their services.

In conclusion, Rock House Roofing is a company that presents a complex and at times contradictory profile for local residents in Georgia. While there is evidence of their ability to deliver high-quality work and provide excellent assistance with insurance claims, there are also serious concerns raised about their accountability, follow-through, and professionalism, particularly when issues arise after the initial installation. For locals who are considering this contractor, it is essential to proceed with a cautious and informed approach. It may be suitable for homeowners who have a clear, well-defined project and who can be vigilant about oversight and documentation. However, for those who value long-term accountability and a guarantee of hassle-free service, the mixed reviews suggest that a careful review of all available options is necessary. As always, a detailed, written contract that clearly outlines the scope of work, warranty coverage, and resolution process is a must before engaging in any major home project.

Rock House Roofing

12540 Broadwell Rd suite 2201, Milton, GA 30004, USA