The Trusted Toolbox: Norcross, GA General Contractor for Home Repairs and Renovations

The Trusted Toolbox Introduce

When homeowners in Georgia are faced with a list of repairs or a major renovation project, finding a reliable general contractor is paramount. The Trusted Toolbox, located in Norcross, GA, aims to be a solution for a variety of home improvement needs. This article provides an overview of the company, its services, and location, based on publicly available information and customer feedback. As with any service provider, it is important for prospective clients to conduct their own thorough research and consider all aspects of a company's reputation before making a decision. This content is intended to help local Georgia residents learn more about The Trusted Toolbox to assist them in that process.

The name "The Trusted Toolbox" suggests a company that is a reliable, go-to resource for a wide range of home-related tasks, from small repairs to larger projects. The company's goal appears to be to provide a comprehensive service that alleviates the stress of home maintenance and improvement for its clients. However, the customer experience, as reflected in the provided testimonials, can vary. While some customers have had excellent experiences with specific repair jobs and individual crew members, others have reported significant issues with communication, project management, and workmanship on more complex projects. This article will present these differing perspectives to give local users a more complete picture of what to expect.

The Trusted Toolbox is conveniently located at 5865 Oakbrook Pkwy Suite F, Norcross, GA 30093, USA. This location places the company in a key area to serve residents in Norcross and the surrounding communities in Gwinnett County. A local presence can be a benefit for many reasons, including a deeper understanding of local housing types, building codes, and community needs. For homeowners in the area, having a contractor with a physical address nearby can be convenient for in-person meetings and project discussions.

The accessibility of their location also allows for a quicker response time for estimates and service calls, which is often a priority for those with urgent repair needs. Being a part of the local business community means The Trusted Toolbox has a local reputation to uphold, which can be a motivator for providing good service. This location information is provided to help local residents get a clearer understanding of the business's roots in the community.

Based on customer reviews and the company's presumed general contracting focus, The Trusted Toolbox appears to offer a variety of services, ranging from small handyman tasks to more significant construction projects.

Electrical Repair: The company handles minor electrical work, such as repairing wall outlets and dimmer switches.
General Home Repair: Services include tasks like hanging pictures and addressing exterior issues, such as water damage on roof eaves.
Appliance Installation/Replacement: They are capable of replacing common household appliances, as demonstrated by a garbage disposal replacement job.
Larger Construction Projects: Based on the negative review, the company also takes on more extensive projects, such as building a deck. This suggests they are a general contractor capable of handling multi-day, multi-step construction work.

This range of services indicates that The Trusted Toolbox aims to be a versatile option for homeowners with various needs, from simple fixes to more involved renovations.

The features and highlights of The Trusted Toolbox, as described by customers, are varied and point to both strengths and weaknesses within the company's operations.

Attention to Detail and Quality Workmanship: A positive highlight is the excellent service provided by certain individual employees. A customer praised Anthony Molina for his terrific job, attention to detail, and for treating their home as if it were his own, going "the extra mile to be sure everything was done right."
Strong Communication (in some cases): The same positive review mentioned "attentive communication from start to finish," indicating that some projects are managed with a high degree of transparency and customer involvement.
Poor Project Management and Execution (in other cases): A significant negative feature is the reported breakdown in communication between sales and the on-site crew. One customer detailed a project where the crew arrived unprepared and failed to follow the agreed-upon scope of work, leading to shoddy and non-compliant structural work.
Lack of Accountability and Timely Resolution: A major issue highlighted is the company's alleged failure to take responsibility for mistakes. A customer's attempt to escalate a problem to management was reportedly met with a lack of a timely resolution and a refusal to acknowledge the failures or provide a refund.
Costly and Unfinished Work: A critical piece of feedback is the claim that a project was left unfinished and required the customer to hire another contractor to fix the mistakes and clean up debris. This suggests a potential for significant additional costs and frustration for the homeowner.

These conflicting features are crucial for prospective clients to consider.

To contact The Trusted Toolbox, you can use the following information:

Address: 5865 Oakbrook Pkwy Suite F, Norcross, GA 30093, USA

Phone: (770) 623-3097

This contact information provides a direct way for you to reach out to the company for a consultation or to discuss your home repair and renovation needs.

In conclusion, The Trusted Toolbox offers a potential solution for local residents in the Georgia region, particularly for smaller home repairs and maintenance tasks where the company has a track record of providing excellent service. The positive feedback from customers who have had successful experiences with specific team members highlights the potential for quality work. However, the detailed negative review raises serious concerns about the company's ability to manage larger projects, including a reported lack of internal communication, failure to follow a project scope, and a breakdown in customer service when issues arise. For locals considering this company, it is essential to proceed with caution, especially for more complex and costly projects. While they may be suitable for simple, straightforward handyman tasks, it is advisable to carefully vet the project scope, get all details in writing, and establish clear expectations for communication and accountability before committing to a larger-scale renovation.

The Trusted Toolbox Exterior

Handyman/Handywoman/Handyperson
Cleaning
The Trusted Toolbox offers cleaning services as part of the handyman services that we offer. Schedule an estimate by calling our experts at 770-623-3097.
Drywall installation
If you have drywall tasks on your list, you can contact our experts for handyman services to finish them. Our professional drywall contractors on our team have repaired almost any type of drywall damage imaginable.
Drywall repair
Whether you need help at the end of a drywall repair project or want us to complete the entire thing, we are the company with the experience you need. From repairing cracks and holes to replacing entire drywall sheets, we can help.
Electrical work
The Trusted Toolbox will be happy to help you with your electrical work. Contact us today for a free estimate.
Exterior painting
The Trusted Toolbox offers exterior painting services to our customers in the Atlanta, GA area. Contact us today for a free estimate.
Fan installation
Fan installation is just one of many handyman services that are available from the Trusted Toolbox. Call for a free estimate.
Fan repair
Fan repair is just one of many handyman services that are available from the Trusted Toolbox. Call for a free estimate.
Flooring repair
The Trusted Toolbox offers flooring repair services to homeowners in Atlanta, Marietta, Athens, and surrounding areas. Call for a free estimate.
General construction
If you are putting off projects or are unsure about the outcome, contact our team at The Trusted Toolbox. We have been helping homeowners in the North Atlanta Metro Area with small and large projects for years.
General repairs
Our team of professional handymen at The Trusted Toolbox is licensed and trained in various household repairs. When it comes to home improvement, home repair, and remodeling works, our team is unmatched in the Atlanta area.
Gutter cleaning
Gutter cleaning is just one of many handyman services offered by the Trusted Toolbox. Call for a free estimate.
Home maintenance & repairs
The Trusted Toolbox is a professional handyman company providing home maintenance and repair to homeowners in Atlanta, Marietta, Athens, and surrounding areas. No job is too big or small.
Install flooring
The Trusted Toolbox offers many handyman services including flooring installation. Contact us for a free estimate.
Paint indoors
Interior painting is one of many handyman services offered by the Trusted Toolbox. Call for an estimate.
Painting
The Trusted Toolbox offers interior and exterior painting services to homeowners in Atlanta, Marietta, Athens, and surrounding areas. No job is too big or small.
Plumbing fixture installation
Whether you need a full remodel or just a new faucet installed, call the Trusted Toolbox. Our handymen will meet or exceed your expectations.
Remodeling
The Trusted Toolbox provides beautiful home remodeling services for homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
Repair flooring
The Trusted Toolbox will have your floors looking like new in no time. We offer our handyman services to homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
Repair water fixtures
The Trusted Toolbox can repair or replace your water fixtures. We offer our services to homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
TV mounting
The Trusted Toolbox offers many handyman services including TV mounting to homeowners in Atlanta, Marietta, Athens, and surrounding areas.
Tile work installation
Tile installation is one of the handyman services that the Trusted Toolbox offers to homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
Tile work replacement
Tile replacement is one of the handyman services that the Trusted Toolbox offers to homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
Basement Finishing Services
Our experts at The Trusted Toolbox offers professional basement remodeling and basement finishing services for homeowners in Atlanta, Athens, and Duluth, GA who are looking to add more living space to their home.
Basement Remodeling Services
Our experts at The Trusted Toolbox offers professional basement remodeling and basement finishing services for homeowners in Atlanta, Athens, and Duluth, GA who are looking to add more living space to their home.
Bath Tubs
The Trusted Toolbox installs and replaces bathtubs for homeowners in Atlanta, Athens, and Duluth, GA. Call for an estimate.
Bathroom And Kitchen Remodeling
The Trusted Toolbox provides kitchen and bathroom remodeling services for homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia.
Bathroom Design
Bathroom remodeling and renovations are the best way to improve property value and give your home a fresh look. Our team at The Trusted Toolbox specializes in remodeling services for homeowners in Atlanta, Athens, Duluth, and the surrounding areas in Central Georgia.
Bathroom Ideas
Many homes built between the 1960s and 1980s still have outdated bathrooms that don’t meet the expectations of modern homeowners. Our team at The Trusted Toolbox has years of experience working with homeowners to refresh and modernize their bathrooms.
Bathroom Remodling
Bathroom Repair
Our team can help you with any number of projects regarding bathroom remodeling. These include major projects, like complete renovations, or minor tasks, like the professional installation of bathroom fixtures.
Bathroom Replacing
Bathroom Update
Bathroom remodeling and renovations are the best way to improve property value and give your home a fresh look. Our team at The Trusted Toolbox specializes in remodeling services for homeowners in Atlanta, Athens, Duluth, and the surrounding areas in Central Georgia.
Business Consultancy
Cabinet Door
Cabinet Doors
Our team can help you with any number of projects regarding bathroom remodeling. These include major projects, like complete renovations, or minor tasks, like the professional installation of bathroom cabinet doors.
Cabinet Knobs Replace
Our team can help you with any number of projects regarding bathroom remodeling. These include major projects, like complete renovations, or minor tasks, like the professional installation of bathroom cabinet knobs.
Clean Up
Commercial Buildings
The Trusted Toolbox provides professional commercial property maintenance for business owners. As a business owner, you are busy, and don’t have time to worry about taking care of window replacement, wood rot repair, and remodeling work in your building. Call for an estimate.
Commercial Property Maintenance
Appliance installation, painting, installation of doors and windows, remodeling, renovations, and maintenance for commercial properties.
Commercial Property Maintenance Services
The Trusted Toolbox provides professional commercial property maintenance for business owners in surrounding areas in Duluth, GA. As a business owner, you are busy, and don’t have time to worry about taking care of window replacement, wood rot repair, and remodeling work in your building.
Commercial Property Management
Commercial Property Management Services
Deck And Railing
The Trusted Toolbox provides reliable deck refinishing, deck building, and deck installation services for homeowners in Duluth, GA, and surrounding areas in North Atlanta.
Deck Building
The Trusted Toolbox has all the designs and building plans available if you’re looking for a brand-new deck installation. Call for an estimate.
Deck Maintenance
We can maintain your deck so that it continues to look great throughout every season of the year. We can also provide upkeep services for decks made from vinyl or composite materials.
Deck Repair
Repair and maintenance for rotting or problematic decks and decking. Deck building and replacement services available. Call The Trusted Toolbox for an estimate.
Deck Repair Services
The Trusted Toolbox offers expert deck repair services to homeowners in Atlanta, Athens, Duluth, Norcross, and the surrounding areas. No deck repair project is too big or small. You will have peace of mind that your project will be built correctly.
Deck Repairs
The Trusted Toolbox offers expert remodeling and repair services to homeowners in Atlanta, Athens, Duluth, Norcross, and the surrounding areas. No deck repair project is too big or small. You will have peace of mind that your project will be built correctly.
Door And Window
Door Frames
Door Handle
Door Installed
We provide our door repair and replacement services to many residents in Atlanta, Alpharetta, Athens, Duluth, and the surrounding cities in Georgia.
Door Installer
Door Repair
Door Replacement
We provide our door repair and replacement services to many residents in Atlanta, Alpharetta, Athens, Duluth, and the surrounding cities in Georgia.
Door Replacement Services
We realize that you might not know what to look for in a new door, and you will need our help to pick one that looks great and fits your price range. We can install fiberglass, wooden, steel, and many other types of exterior doors that will look great and be durable.
Doorknobs Replace
We provide our door repair and replacement services to many residents in Atlanta, Alpharetta, Athens, Duluth, and the surrounding cities in Georgia.
Doors And Windows
Experienced Handymen
Our team at The Trusted Toolbox has a proven history of helping homeowners in Duluth, GA, Atlanta, Athens, and the surrounding areas with home repairs, remodels, and general handyman tasks. Our staff has experience remodeling and performing small home improvement projects.
Exterior Doors
The Trusted Toolbox will repair or replace your exterior doors. Contact our handymen for an estimate.
Exterior Home
The Trusted Toolbox will provide handyman services to homeowners needing maintenance or repairs to the exterior of their homes.
Exterior Lights Replace
The Trusted Toolbox has a proven history of helping homeowners in Duluth, GA, Atlanta, Athens, and the surrounding areas with home repairs, remodels, and general handyman tasks. We will replace your existing exterior lights. Call for an estimate.
Exterior Upgrade
Our team at The Trusted Toolbox has a proven history of helping homeowners in Duluth, GA, Atlanta, Athens, and the surrounding areas with home repairs, remodels, and general handyman tasks. Call us to upgrade the exterior of your home.
Fixing Broken Pipes
If you have a leaky or broken pipe, call the handymen at the Trusted Toolbox. They will come out and have it repaired in no time. Call for an estimate.
Fixing Holes
Our experts have experience remodeling bathrooms and kitchens, as well as performing small home improvement projects such as deck repairs, door replacements, wood rot repair and many more. Whether you have a small project or large our team can help you.
Floor Coverings
Floor Tiles
We aim to provide our customers with a 100% satisfactory customer experience from start to finish. Because we can provide you with the right technician for your job, we are able to save you time and money, guaranteeing that the job is done correctly the first time.
Front Door
Garbage Disposal
The Trusted Toolbox offers kitchen renovation and repair services for homeowners in Atlanta, Athens, Duluth, and the surrounding areas. Call for an estimate.
Glass Shower
Handy Man
Do you want to hire a professional handyman company but are unsure about what projects a handyman can complete for you? Call our experts or fill out our online contact form to ask questions about our work. Be sure to ask how we can make your home more accessible.
Handyman For A Day
Hiring a handyman for a day can be a great way to get various projects done around your home. Our team at The Trusted Toolbox offers handyman for a day packages to help you tackle all of the small projects that have been building up around your home.
Handyman Services
Our team at The Trusted Toolbox has a proven history of helping homeowners in Duluth, GA, Atlanta, Athens, and the surrounding areas with home repairs, remodels, and general handyman tasks.
Handyman Tasks
Our team of professional handymen at The Trusted Toolbox is licensed and trained in various household repairs. When it comes to home improvement, home repair, and remodeling works, our team is unmatched in the Atlanta area.
Home Build
Home Check
Home Improvement
Home Improvement Projects
Home Inspection
Home Maintenance
If you live in an older home, then your rooms have likely seen better days. They may have outlets that don’t work, lights that don’t come on when you want them to, old wall and floor coverings, grimy old paint, etc. Call The Trusted Toolbox for home maintenance projects.
Home Remodeling Services
The Trusted Toolbox provides beautiful home remodeling services for homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia. Call for an estimate.
Home Renovation
If you have outlets that don’t work, lights that don’t come on when you want them to, old wall and floor coverings, or grimy old paint, you could benefit from home renovation work. The Trusted Toolbox can definitely help. Call for an estimate.
Home Repair Services
Do you have outlets that don’t work, lights that don’t come on when you want them to, old wall and floor coverings, grimy old paint, etc.? If so, call The Trusted Toolbox for an estimate on home repair services.
Home Window
Install New Doors
If you are needing a door installed, call the handymen at The Trusted Toolbox for an estimate.
Install New Lighting
Interior Designers
Kitchen Cabinets
Kitchen Installations
Kitchen Island
The Trusted Toolbox specializes in kitchen remodeling in Atlanta, Athens, and the surrounding areas in Central Georgia. We’ve been working with homeowners on kitchen renovation projects for years. If a kitchen island is a dream, call us to make it a reality.
Kitchen Remodeling
Professional remodeling including flooring installation, lighting updates, painting, cabinets, counter tops, islands, and appliances including refrigerator, stove, oven, and microwave. Call The Trusted Toolbox for an estimate.
Kitchen Renovation
Our team will work with you to give your kitchen makeover project the quality of service and finish it deserves. We can help you pick cabinets, fixtures, appliances, and countertops to fit your budget and save money. Call The Trusted Toolbox for an estimate.
Kitchen Repair
If things in your kitchen are falling into disrepair, call the handymen at The Trusted Toolbox for kitchen repair.
Laminate Floor
We install and replace laminate flooring. Call the experts at The Trusted Toolbox for quality work at a great price.
Laundry Room
In most homes, the laundry room sees a lot of traffic. It could be time for an upgrade or maybe just some maintenance. Call The Trusted Toolbox for an estimate.
Light Fixtures Change
Light Fixtures Replace
Living Spaces
We remodel and renovate living spaces for families in Atlanta, Athens, and the surrounding areas in Central Georgia. Call The Trusted Toolbox for an estimate.
Major Repair
Our experts have experience remodeling bathrooms and kitchens, as well as performing small home improvement projects such as deck repairs, door replacements, and many more. Whether you have a small project or large our team can help you with any of the work that you need to be completed.
Minor Plumbing
Our team can help you with any number of projects regarding bathroom remodeling. These include major projects, like complete renovations, or minor tasks, like the professional installation of bathroom fixtures. Call The Trusted Toolbox for an estimate.
Mud Room
The Trusted Toolbox can remodel, renovate, or repair your mud room. Call us today for an estimate.
New Cabinets
Our handymen are great at installing new cabinets in kitchens and bathrooms. Call The Trusted Toolbox for an estimate.
New Deck
The Trusted Toolbox provides deck refinishing, building, and installation services for homeowners in Duluth, GA, and surrounding areas in North Atlanta. We have all the materials and parts for repairs, but we also have building plans available if you’re looking for a brand-new deck installation.
New Door Installed
New Kitchen
New Lighting
New Showers
New Sink
We can install gorgeous new cabinets, countertops, floor, and wall tiles, and a new sink, bathtub, or shower. Don’t forget – we can also do handicap-accessible modifications to help family members with mobility problems.
New Wall
Onsite Estimate
Each of our technicians is fully insured, and each one goes through a background check to ensure that we are sending the very best into your home. Get started today on your home repairs by contacting us at 770-623-3097 or by filling out our online contact form to schedule an appointment.
Pool Table
Property Management
Re- Grout
If your tile needs new grout or if the tile needs to be replaced, then you should call the professional handymen at The Trusted Toolbox.
Remodel Your Home
The Trusted Toolbox provides beautiful home remodeling services for homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia. When you remodel your home, you add a lot of curb appeal and charm to your property.
Remodeling Deck
The Trusted Toolbox offers expert remodeling and repair services to homeowners in Atlanta, Athens, Duluth, Norcross, and the surrounding areas. No deck repair project is too big or small. If you would like to discuss a deck repair, please get in touch with our experts at The Trusted Toolbox today.
Renovation Work
If you live in an older home, then your rooms have likely seen better days. They may have outlets that don’t work, lights that don’t come on when you want them to, old wall and floor coverings, grimy old paint, etc. You could benefit from home renovation work if this sounds like your home.
Repair Project
From repairing cracks and holes to replacing entire drywall sheets, we can help. Contact The Trusted Toolbox for assistance with your repair project.
Repairing Cracks
Replace Shower Head
Our team can help you with any number of projects regarding bathroom remodeling. These include major projects, like complete renovations, or minor tasks, like the professional installation of bathroom fixtures. Contact The Trusted Toolbox for showerhead replacement.
Replacing Rotted Wood
Window and door frames will rot, warp, and decay if made from wood, improperly sealed, and exposed to moisture for extended periods. Contact The Trusted Toolbox to replace rotted wood.
Shower Door
Shower Remodeling
The Trusted Toolbox offers expert remodeling and repair services to homeowners in Northern Atlanta, Athens, Duluth, Norcross, and surrounding areas. If you want to discuss a bathroom remodeling project, contact our experts at The Trusted Toolbox today by calling us at 770-623-3097.
Shower Repair
Our team of professional handymen at The Trusted Toolbox is licensed and trained in various household repairs. When it comes to home improvement, home repair, and remodeling works, our team is unmatched in the Atlanta area.
Shower Tile
Sink Repaired
Small Remodeling Project
The Trusted Toolbox provides beautiful home remodeling services for homeowners in Atlanta, Athens, Duluth, Marietta, and the surrounding areas in Georgia. Call The Trusted Toolbox for an estimate on your small remodeling projects.
Social Distancing
Steel Doors
Toilet Repaired
The Trusted Toolbox will repair your toilet and any other bathroom repairs you may need. Call for an estimate.
Tub Surround
The Trusted Toolbox re-grouts bathtub surrounds and other tile work you may need. Call for an estimate.
Tub Surrounds
Our contractors have provided the labor for odd jobs and various home repair work for over 10,000 homeowners in the North Atlanta Metro Area, Athens, and the surrounding areas. We have 20 trained professional handymen on our staff looking forward to helping you with your next project.
Tv Cabinet
Wall Tiles
The Trusted Toolbox re-grouts wall tile and takes care of any other tile work you may need. Call for an estimate.
Water Leak
Window And Door
Window Frames
The Trusted Toolbox installs and repairs window frames for homeowners in Atlanta, Athens, Duluth, and the surrounding areas in Central Georgia. Call for an estimate.
Window Installers
Once you have chosen the perfect replacement windows for your home, we will carefully remove the existing windows and haul them away. Then our professional window installers will work on setting up your new windows.
Window Repair
The Trusted Toolbox installs and repairs window frames for homeowners in Atlanta, Athens, Duluth, and the surrounding areas in Central Georgia. Call for an estimate.
Window Replacement Services
The Trusted Toolbox also provides window replacement and repair to eliminate all home window-related problems for homeowners in Atlanta, GA, and the surrounding areas North of Atlanta. If you need window repair or replacement in your home, let our handyman services help you with this project.
Wood Rot Repair
Repair and replacement of rotting or rotted wood in door and window frames, decks, floor joists, and any location around your home or commercial property. Call The Trusted Toolbox for an estimate.
Wooden Decking
In addition to deck repair & installation, we can also provide you with deck maintenance and deck rot repair services. This work is best left to professionals because we know how to re-seal, stain, and finish wooden decking materials properly.

Deck Builder
Deck installation
The Trusted Toolbox has all the designs and building plans available if you’re looking for a brand-new deck installation. Call for an estimate.
Deck remodeling
Repair and maintenance for rotting or problematic decks and decking. Deck building and replacement services available. Call The Trusted Toolbox for an estimate.

Contractor
Installation

The Trusted Toolbox Details

Service options
Online estimates
Onsite services

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

The Trusted Toolbox Photos

The Trusted Toolbox Location

The Trusted Toolbox

Georgia Gwinnett County Norcross Gwinnett Village Oakbrook Parkway

5865 Oakbrook Pkwy Suite F, Norcross, GA 30093, USA

The Trusted Toolbox Reviews

An average rating of ★4.7 from 1241 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Excellent service. Great attention to detail from the estimate visit to the work day. Anthony did a terrific job and treated my home as if it was his own. He went the extra mile to be sure everything was done right. Attentive communication from start to finish. Highly recommend The Trusted Toolbox and Anthony Molina.1.Electrical repair-wall outlet & dimmer switch2.Pictures hung perfectly x23.Outside water damage on roof eves4.Garbage disposal replaced
July 21 · Sandy Gardner
My experience with Trusted Toolbox was not just costly; it was frustrating and downright unacceptable. This review serves as a necessary call for accountability and transparency.🔹 **Timeline & Background:**- **April 16, 2025:** I received an estimate from Greg Goodfellow and followed up with questions to clarify the scope.- **April 22:** Greg confirmed crucial details in writing, including the use of concrete footings, Trex wrap-around boxed stairs, and bolts into the foundation. Based on this confirmation, I paid the deposit on April 24.- **May 12:** The Marvin's crew arrived completely unprepared. They showed a shocking lack of awareness regarding the confirmed scope and began work without footings. They reused old structural materials and opted for ledger screws instead of bolts, even though my home has a basement foundation. I had to halt work multiple times out of necessity.🔹 **The Breakdown:**Greg, the sales manager, failed to communicate essential details of the project to his crew. Amy, the office coordinator, did not elevate the issue when it became clear that upper management's involvement was necessary. I was forced to escalate the matter to Kirk, the general manager, who acknowledged the problem but failed to provide a timely resolution. After days of silence, I received a vague final message from Kirk that essentially closed the matter without any offer to rectify the mistakes, refund my deposit, or take responsibility for the cleanup burden left in the wake of their incompetence.🔹 **Additional Costs:**The crew left behind unfinished structural work, debris, and materials that I had to pay another contractor to remove and replace. I have since hired a new contractor who is rectifying the shoddy work to code.🔹 **What I Expect:**- A full refund of my deposit.- Acknowledgment of the failures in communication and execution.- Responsibility for the cleanup and site restoration costs I have already incurred.- Immediate internal process improvements to protect future clients from this level of mismanagement.⚠️ **What You Should Know:**If you are considering hiring Trusted Toolbox, be warned: do not rely solely on a site visit or a written confirmation from the sales manager regarding the agreed-upon scope of work. That is clearly insufficient with this company. There is a stark difference between what is promised and what is actually delivered.I trusted Trusted Toolbox to manage a straightforward, code-compliant project. Instead, I was met with silence, mismanagement, and a hefty bill to clean up their disaster.Ty
May 27 · ty peterson
Wow. Just wow. The Trusted Toolbox sent John out for a pretty substantial construction job inside our house, and the results are absolutely perfect. John handled the entire project on his own, and his work exceeded our expectations in every way. Not only is he incredibly talented, but he’s also reliable, respectful, and a pleasure to talk to. His attention to detail and dedication to doing the job right were evident from start to finish. And he went above and beyond on some extra work we asked him to help with. We truly appreciated his professionalism and the care he took in making sure everything was done to perfection. We won’t hesitate to call The Trusted Toolbox and John for any future projects—actually, we’ve already started discussing new ideas with him while he wrapped up here! It was a great experience from start to finish. Highly recommend!
July 17 · Lisa Schreiber
Ivan expertly handled our recent neighborhood clubhouse bathroom remodel. I cant tell you how impressed I was with his professionalism and level of communication, not to mention the quality of the work itself. I didnt have to worry at all about the project and would be more than happy to work with him again. Thank you, Ivan!
April 18 · Alan Wyatt
Louis did a wonderful job of updating my home. His work was done very professionally and with a great attitude and sense of humor. He was always punctual and always made sure I understoodwhat was being done. I will recommend The Trusted Toolbox and Louis to my family and friends. Thank you!
July 24 · Charles Nunn