Command Roofing

- 8312 E AZ-69, Prescott Valley, AZ 86314

In a region like Arizona, where a home’s roof is constantly exposed to intense sunlight, wind, and monsoon rains, choosing a reliable roofing contractor is a critical decision. When homeowners in Prescott Valley need services ranging from a full roof replacement to minor repairs, they look for a company that can provide quality workmanship and dependable customer service. Command Roofing, located in Prescott Valley, is one of the local companies that offers a variety of roofing and related home improvement services to the community. Understanding the experiences of past customers is a key step in making an informed decision about who to entrust with such a significant home project.

A roofing project is more than a simple home repair; it's an investment in the long-term integrity and safety of a property. Homeowners expect a roofing contractor to not only complete the work to a high standard but also to be a responsive and reliable partner throughout the process, from the initial consultation to any necessary follow-up work. The provided customer reviews for Command Roofing offer a glimpse into their past project experiences, highlighting key aspects of their service. These accounts describe projects that included the replacement of metal roofs, the installation of skylights, and repairs to fascia and soffits. These reviews also touch on the importance of clear communication, timely project completion, and a company's commitment to standing behind their work, especially when it comes to warranty issues.

The company's commitment to quality and customer service, as detailed in these public accounts, is an important factor for any local resident to consider. While some companies might excel in certain areas, issues like communication breakdowns or concerns over warranty coverage can significantly impact a customer's overall satisfaction and long-term trust. It is always wise for locals to thoroughly research a potential contractor, asking detailed questions about their process, warranty policies, and project management approach to ensure the best possible outcome for their specific needs.

Command Roofing is situated in a convenient location for residents of Prescott Valley and the surrounding areas. The company's address is 8312 E AZ-69, Prescott Valley, AZ 86314, USA. This location places them within the community they serve, allowing for easy access and local familiarity. Being based in the area provides a theoretical advantage in terms of responsiveness to service calls and a deeper understanding of the local climate and building requirements, which is a crucial factor for any roofing company operating in Arizona. The company's phone number, (928) 759-5557, serves as a direct line for clients to reach out for inquiries, scheduling, and project discussions.

However, accessibility is also a matter of communication and responsiveness. Customer reviews indicate a mixed experience with the company's communication. One customer reported a long and "sub par" experience with unreturned calls, while another described repeated attempts to contact the owner, Rick, about ongoing leaks without a timely resolution. For locals, this aspect of accessibility is as important as the physical location. The ability to promptly reach a contractor and have issues addressed, especially when they are under warranty, is a significant part of the customer experience and should be a key consideration for anyone seeking roofing services.

Based on customer accounts and public data, Command Roofing offers a range of services related to roofing and home exterior improvements. Their scope of work appears to include various aspects of residential and commercial projects. A full understanding of their offerings can be gained by considering the types of jobs they have completed for previous clients. The services they are noted to have provided include:

• Metal Roof Replacement: One customer review details a project involving the replacement of a metal roof. This indicates that the company has experience working with this type of roofing material, which is a popular and durable choice for the Arizona climate.

• Skylight Installation: In conjunction with the metal roof project, the company also installed skylights. This points to their ability to handle more complex roofing components and integrate them into a larger roofing system.

• Fascia and Soffit Work: A review mentions that Command Roofing also replaced fascia and soffits. This shows their involvement in the exterior trim and ventilation aspects of a home, which are often part of a comprehensive roofing or exterior renovation project.

• Leak Detection and Repair: Another customer's experience highlights the company's involvement in addressing and repairing leaks. This is a common service for roofing contractors, as they are often called upon to fix issues that arise from aging roofs or faulty installation. The customer's experience also mentions repeated leak repairs on the same property over several years.

The features and highlights of Command Roofing can be synthesized from the public reviews provided. These accounts offer direct insights into the customer experience, which can be more informative than a list of services alone. While there are some positive aspects noted, the reviews raise several key points that a potential customer should be aware of when considering this company for a project. The highlights include:

• Warranty and Follow-Up: The customer reviews highlight significant concerns regarding warranty and follow-up service. One customer, despite having the same leak return multiple times, was eventually told by the company's owner that the work was no longer under warranty. This suggests a potential issue with the company's long-term commitment to its work and its warranty policies.

• Communication: A key feature of the customer experience appears to be a lack of timely and consistent communication. One review notes being "blown off by the owner" and a failure to return calls in a timely manner or at all. Another customer reported making several calls without seeing a service team dispatched to address their recurring leak, indicating a breakdown in their responsiveness.

• Quality of Work: While a project was eventually completed, a customer mentioned that the soffit work was "sub par and still isn't right." The same review also noted that the solar portion of newly installed skylights was never connected. This raises questions about the thoroughness and quality control of the work performed, as well as the company's willingness to rectify these issues.

• Customer Service: The provided reviews strongly suggest that the company's customer service, particularly in handling post-project issues, is an area of concern. The experiences of being "blown off" and having a warranty claim denied on a recurring issue are significant red flags for any potential customer looking for a reliable partner for their home. The overall sentiment is one of disappointment and dissatisfaction with the service received.

For those interested in learning more about Command Roofing or contacting them for a project, the following information is available. Their physical address is 8312 E AZ-69, Prescott Valley, AZ 86314, USA. The company can be reached by phone at (928) 759-5557.

For residents of Prescott Valley, Arizona, the decision of which roofing contractor to hire is a serious one that requires careful consideration. While Command Roofing is a local company offering various services, the provided customer reviews present some significant concerns about their customer service, communication, and commitment to their warranty. The repeated issues with leaks, unaddressed defects in new installations, and a lack of responsiveness from the company and its owner are serious red flags that local homeowners should be aware of. When choosing a contractor, it is essential to prioritize a company with a strong reputation for professionalism, clear communication, and a solid commitment to standing behind its work. The experiences described by these customers suggest that Command Roofing may not be the most suitable choice for locals who value these qualities. It is highly recommended that potential clients perform thorough due diligence and seek quotes from multiple, highly-rated contractors with a demonstrated history of customer satisfaction and reliable warranty service.

Command Roofing

8312 E AZ-69, Prescott Valley, AZ 86314, USA