HomePro RX: General Contractor and Restoration Services in North Haven, CT

HomePro RX Introduce

For residents of Connecticut, a home is more than just a place to live; it is a significant investment and a sanctuary from the state's diverse weather and fast-paced lifestyle. When unexpected damage occurs from fire or water, or when a planned renovation is on the horizon, finding a trustworthy and capable general contractor is a top priority. A general contractor is the central figure in any major home project, responsible for coordinating every detail, from managing subcontractors to ensuring the work is completed to code. This article provides a factual and detailed look at HomePro RX, a general contractor located in North Haven, CT, to help local users understand the range of services they offer and what to consider when hiring them for a project.

The role of a general contractor in a state like Connecticut is multifaceted. They are not only responsible for the physical work but also for project management, communication, and ensuring that all parts of the job—from permits to final inspections—are handled correctly. HomePro RX presents itself as a company that understands this complexity, specializing in both routine home improvement projects and critical emergency restoration services. Their ability to handle diverse projects, from installing a new deck to restoring a home after a fire, is a key part of their business model. As a homeowner, understanding a contractor's full scope of work and their approach to project management is essential for a successful outcome.

HomePro RX is located at 154 State St, North Haven, CT 06473, USA. This address places them in a central and accessible part of Connecticut, making them a local option for residents in North Haven and the surrounding communities. A local presence is often a benefit for homeowners, as it can lead to more responsive service, a better understanding of local building codes and regulations, and a stronger personal relationship with the team handling your project. Additionally, the company's public information highlights their commitment to accessibility and inclusivity, with a wheelchair-accessible entrance, parking lot, restroom, and seating. This focus on making their business welcoming to all members of the community, along with being identified as a Latino-owned business, demonstrates a commitment to diversity and accessibility that can be a positive factor for clients.

The provided information indicates that HomePro RX offers a wide variety of services as a general contractor. This broad range of capabilities allows them to handle multiple aspects of a single project or to be a one-stop-shop for a client's different home improvement needs. Their services include:

Home Construction and Remodeling: They are equipped to handle major home projects, including full remodels, home construction, and specific tasks like installing and repairing flooring and tile work.
Painting Services: They offer both interior and exterior painting, which can be part of a larger remodeling project or a standalone service.
Roofing Services: The company provides professional roof installation and repair, as well as work for wind damage.
Plumbing and Fixtures: They handle minor plumbing tasks like repairing water fixtures.
Restoration Services: A key specialization for HomePro RX is fire and water damage restoration. This service is critical for homeowners who have experienced a disaster and need a reliable partner to manage the complex and often emotional process of rebuilding. They are also involved in handling insurance claims, which is a major part of the restoration process.

The reviews from real customers provide some very specific insights into the company's operations, highlighting both positive and negative aspects. It is crucial for prospective clients to consider all feedback before making a decision. Key features and highlights from the reviews include:

Expertise and Knowledge: The reviews acknowledge that the owners, Jorge and Andres, are knowledgeable about the construction process. This is a fundamental requirement for a general contractor.
High-Quality Workmanship: One positive review specifically praises the "phenomenal job" on a Trex deck installation and notes that even the town inspector was impressed. This same review also highlights the team's quality work on interior renovations, such as installing a new wall and matching paint.
Communication and Project Management Issues: A major concern highlighted in one detailed review is a pattern of delays, poor communication, and a lack of transparency. The client reports that work stalled for months after payments were made, and it was difficult to get direct answers or project updates.
Incomplete Work: This same review notes that the company left several tasks incomplete and rushed the final stages of the project, requiring the client to hire another contractor to finish and fix the work. The lack of urgency was particularly frustrating for a family displaced by a house fire.
Positive Outcomes on Specific Projects: The positive review suggests that when the company performs a specific, defined project (like a deck or a wall), the outcome can be excellent. This contrasts with the experience on a larger, more complex project like a full rebuild.

For contact and location information, please refer to the following:

Address: 154 State St, North Haven, CT 06473, USA

Phone: (203) 379-7176

What is worth choosing in a general contractor goes beyond just the services they offer. It is a decision that relies heavily on trust, professionalism, and effective communication. For residents in Connecticut, particularly those facing the emotional and financial stress of a fire or water damage rebuild, the reliability and empathy of a contractor are just as important as their technical skills. The reviews for HomePro RX offer a mixed but informative picture. On one hand, there is clear evidence of high-quality craftsmanship and expertise on specific projects. The praise for the Trex deck installation and interior work shows they are capable of delivering impressive results. On the other hand, the detailed negative review raises serious concerns about project management, communication, and the timely completion of work on larger, more complex projects. This feedback points to the critical importance of clear contracts, defined project timelines, and a consistent communication plan. When hiring a contractor for a major project, especially one involving insurance claims, it is essential to ask for and check multiple references, get a detailed written contract, and discuss how they handle unforeseen delays. The experience with HomePro RX underscores the fact that while a company may have the technical expertise, a lack of transparency and a focus on financial milestones over project progress can lead to significant client dissatisfaction. The decision to hire them should be made with a full understanding of both their proven capabilities and the potential challenges in project management, as reported by past clients.

HomePro RX Exterior

General Contractor
Exterior painting
Home construction
Install flooring
Paint indoors
Painting
Remodeling
Repair water fixtures
Roof installation
Roof repair
Tile work installation
Final Inspection
Fire Damage
Fire damage restoration
Home Services
Roof
Water Damage
Water damage restoration
Wind Damage

HomePro RX Details

From the business
Identifies as Latino-owned

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities
Gender-neutral restroom

Crowd
LGBTQ+ friendly
Transgender safespace

Parking
Free parking lot

HomePro RX Photos

No photos available at the moment.

HomePro RX Location

HomePro RX

Connecticut South Central Connecticut Planning Region North Haven State Street

154 State St, North Haven, CT 06473, USA

HomePro RX Reviews

An average rating of ★4.9 from 50 user reviews.

projectjobcommunicationteampricesworkroofkitchenfloorweb site

★ 5★ 4★ 3★ 2★ 1

I had a frustrating experience with HomePro Rx during our rebuild. While they communicated well early on and completed demo and framing, things went downhill once permits were approved. After we paid the second check, work on our home stopped for 4-5 months. They blamed delays on an electrician's personal leave, but instead of hiring someone else, they left our project stalled. This type of pattern continued to happen throughout the process. As a result, deadlines were repeatedly extended without proper communication, and it was hard to get specific answers from staff.Jorge, the owner, was the only person who could tell us updates. However, he rarely gave direct answers. We faced constant delays, poor transparency, and unfinished work, including missing windows and incomplete siding. Homepro RX only seemed motivated to work when the city required inspections or when they needed money from the bank. The bank even denied funds due to the lack of progress.After the city approved our home for occupancy on a Friday, Homepro RX stopped working when the final touches and cosmetic tasks were not complete. My husband had to contact them to finish the work. For example, we were missing trim and our steps were not done.In the end, they rushed to finish the job, leaving several tasks incomplete. We had to hire another contractor to fix their work and finish the job. The owner adjusted the invoice and removed tasks that they didn’t complete. My family experienced a house fire and we never had the chance to live in our home. Thus, we were disappointed by the lack of urgency and empathy in completing our project. After 14 months of being displaced and waiting for the completion of the rebuild, my family and I did not expect for our home to look so unfinished, especially without having screen doors, new basement windows, or shutters.Andres and Jorge are knowledgeable about aspects of the construction process. While expertise is important, it’s just as crucial to focus on supporting clients and managing the business with care, clear communication, and professionalism.
February 14 · Arlene
HomeProRX installed my Trex deck and did a phenomenal job. Even the town inspector was impressed with the workmanship! Jorge and his team at HomePro also did a great job taking out an old door, installing a new wall, and matching my existing paint to finish it off. The team did a wonderful job with everything. Now, the best part of my house is actually outside the house. We will definitely enjoy it this spring. Thank you, HomePro RX.
February 09 · Maria Caulfield
Jorge and his crew did a new Trex deck last year at my house. I waited a year to write a review to see how things went and I’m SO pleased! First, Jorge gave us a 2 year warranty on the work. This gave me confidence that he would do the job right. Over the winter, I noticed that the lattice he had installed cracked all around the perimeter of the deck. I was worried, but remembered the warranty! I texted Jorge and he responded promptly that he would take care of it free of charge- and he did!! He came out to look at it and replaced all of it! It looks beautiful and he tried something else so that it won’t crack again. That is hard to come by these days- let me tell you.I’ve had several terrible contractors over here and they were a disaster! Jorge is not one of these contractors. He is a true professional. He pays attention to detail, takes pride in his work, and gives fair prices. Our deck project was not easy. He had to make some seriously hard cuts around our above ground pool to make it flush up against it and it looks PHENOMENAL. A year later it still looks beautiful! He connected our existing deck to this new deck, made stairs down to the new deck, and made a gate to close it off. They even installed a Trex railing to match. Keep in mind this occurred at the start of covid with plants shutting down and supplies being limited. Jorge still got the job done!Jorge is in constant contact with the building inspectors and I NEVER had to worry about the project not going as planned. When hiccups came up in the planning process he called the inspector to make sure that what we were doing was correct. We had to have correct heights and distance from our existing deck to be up to code. Our deck passed inspection with ease. Jorge made the whole process simple and not stressful.We had some minor issues such as the gate not closing properly and one new board had split after the deck was finished. With one text message, Jorge was on it and took care of it all! You will NOT HAVE TO WORRY with Home Pro Rx. They will do the job correctly, stand behind their work, and do it at a fair price. I am currently working with Jorge on another project in my home and I don’t need to worry about the end result. I know it will be great. Go with Home Pro Rx!!!!
April 09 · Amanda Robinson
I have to say I am THOROUGHLY impressed with HomePro Rx! We had quite a few companies come out to our home to give us a quote on some repairs we were looking to have done to our wooden retaining walls. Jorge (the owner) himself came to our home and went over all the options in regards to the the repairs and even explained the pros and cons of each option. The response time to my phone calls and texts were timely and professional and the quote was actually provided to us the very same day! The price we were quoted was VERY reasonable and everything was itemized which was so helpful to see! Once we decided to hire Jorge for the job he was able to fit us into his schedule within less than a week. He showed up to our house right on time and the job was done flawlessly. I really can not say enough good things about Jorge and his company. The experience was so seamless and there is no doubt in my mind that we will be using him again for any future work we need done on our house!!
May 11 · Nazaneen Benvenuto
From start to finish, HomePro Rx was a great company to work with! I was looking for a contractor to do the "build out" for my business (yoga studio) and HomePro Rx was recommended to me by a fellow business owner. In our initial meeting, Jorge offered suggestions for the layout of the space that were FAR better than what I had been envisioning. I had never met a contractor who was so good at all phases of the building process, including designing!Just a few days later he showed me his proposed floor plan and a detailed, itemized proposal. His prices were very fair and well-explained, and we easily negotiated changes to his initial proposal, as my vision for the space evolved. The demolition and construction phases went seamlessly. Each evening the crew left the space meticulously clean and Jorge texted me to tell me what had been completed that day, as well as what was pending for the following day. Communication was clear, honest and reliable.I was on-site for much of the construction phase, as I was working on getting the business up and running. Jorge and his crew create an exceptionally pleasant working environment together, and it was nice to work along side them. At one point, Jorge had an idea for the main doorway into the studio which was quite different than what we had originally discussed. I couldn't quite envision what he meant....but by then I had a strong sense of his creative abilities and knew I should just give him creative freedom. I'm so glad I did! The doorway is beautiful; it's a work of art. Everyone who enters the studio comments on it.Competent, creative, reasonably-priced, on-time, reliable, kind and conscientious...what more could anyone want in a contractor?
July 05 · Rachel Payne