NEWPRO Introduce
When the harsh New England climate takes its toll on your home, finding a reliable and experienced roofing contractor is essential. For homeowners across Massachusetts, a name that has stood for quality and trust since 1945 is NEWPRO. Rooted in family values and a commitment to customer satisfaction, NEWPRO has become a go-to choice for a wide range of exterior and interior home remodeling projects. While their expertise spans across windows, doors, siding, and baths, their reputation as a premier roofing contractor is a cornerstone of their business. This article provides an in-depth look at what makes NEWPRO a trusted partner for your roofing needs, offering a comprehensive overview of their services, location, and unique features that set them apart in the local home improvement landscape.
Founded by Anthony and Mary Cogliani, NEWPRO began as a small, family-run business and has since grown into a regional leader, all while maintaining the customer-first mindset that Mary Cogliani so passionately championed. Today, under third-generation leadership, the company continues to uphold its original principles of providing a worry-free, hassle-free experience for every homeowner. From initial consultation to final inspection, NEWPRO focuses on delivering solutions that are not only high-quality but also tailored to the specific needs of Massachusetts homes. Their deep understanding of the local climate and architectural styles makes them a natural choice for any roofing project, big or small.
Location and Accessibility
Conveniently located in the heart of the Commonwealth, NEWPRO's main address is 26 Cedar St, Woburn, MA 01801, USA. This strategic location allows them to efficiently serve a wide area, including the greater Boston region and many surrounding communities. For residents in cities and towns like Waltham, Acton, Andover, and beyond, their Woburn office is a central hub for all project inquiries and on-site services.
The office and facility are designed with accessibility in mind, ensuring a welcoming environment for all customers. With a wheelchair accessible entrance, parking lot, and seating, NEWPRO demonstrates its commitment to serving everyone in the community. Whether you're coming in for a design consultation or to discuss project details, the Woburn location is easy to find and navigate, making the entire process as seamless as possible. Their commitment to on-site services and online estimates also means you can often begin your home improvement journey from the comfort of your own home.
Services Offered
While a well-known roofing contractor, NEWPRO offers a broad suite of home improvement services, showcasing their comprehensive expertise.
- Roofing Contractor: This is a core service, encompassing a full range of roofing solutions. Services include roof inspection, roof installation, and roof repair. They are an Owens Corning Platinum Preferred Contractor, which allows them to offer a 50-year Platinum Protection roofing warranty, a significant benefit for homeowners seeking long-term peace of mind. They specialize in various materials, including asphalt shingles, and offer systems designed to provide a waterproof barrier, durability, and ventilation.
- Window Installation Service: This is another area of extensive expertise. They provide installation and replacement for a variety of window types, including casement, double pane, bay, hopper, and slider windows. They also handle skylight installation and window screen and frame repair.
- Door Supplier & Contractor: NEWPRO offers custom door design and installation, including for sliding glass doors, storm doors, and patio doors. They are also adept at general door repair.
- Siding Installation: They offer vinyl siding and can assist with siding design and installation, enhancing a home's exterior aesthetic and protection.
- Bathroom Remodeler: Their interior services are just as robust. They specialize in bathtub and shower installation, replacement, and remodeling. They also perform popular tub-to-shower conversions and install walk-in showers and tubs.
- General Contractor Services: Beyond their specific specialties, NEWPRO functions as a general contractor, handling projects such as drywall installation, tile work replacement, and full-scale remodeling.
Features and Highlights
What truly sets NEWPRO apart from other contractors in the region are their unique features and unwavering dedication to customer satisfaction.
- Veteran and Women-Owned: NEWPRO proudly identifies as a veteran-owned and women-owned business, a testament to the diverse and inclusive leadership that has guided the company for generations. This identity reflects a commitment to service and integrity.
- Decades of Experience: With a history dating back to 1945, NEWPRO has over 80 years of experience in the New England home improvement market. This extensive history means they have a deep understanding of local building codes, weather challenges, and customer expectations.
- Certified and Trained Professionals: The company uses factory-trained and Master Elite-certified craftsmen, ensuring every installation is performed to the highest standards. Their employees are known for their professionalism, arriving in uniform and driving marked vehicles.
- Exceptional Product Quality: NEWPRO installs high-performance, energy-efficient products, such as their ENERGY STAR® rated roofing shingles and NEWPRO Max-Protect Roofing System, which are designed to withstand the tough Northeast climate.
- Strong Warranty Protection: They stand behind their work with comprehensive warranties on both materials and workmanship, including a 50-year ironclad warranty on their roofing systems.
- Customer-Centric Approach: The company's business model is built around a "worry-free, hassle-free" experience. They offer free in-home consultations and online estimates, and their teams are known for their thorough walk-throughs and meticulous clean-up after a job is complete.
Contact Information
To get in touch with NEWPRO for a free consultation or to inquire about their services, you can use the following information:
- Address: 26 Cedar St, Woburn, MA 01801, USA
- Phone: (781) 758-7821
Their team is available to discuss your project needs and provide detailed information on how they can help improve your home.
Why Choose NEWPRO for Your Roofing Project?
For Massachusetts homeowners, choosing a roofing contractor is a significant decision. The reviews from real customers provide a powerful endorsement of NEWPRO's quality and professionalism. A customer who had siding and windows installed highly recommended the company, noting the sales representative was always available and the crews were "very skilled," "knowledgeable," and "completed the work fast." Another customer was very pleased with the replacement of their bay window, praising the effective and clean work of the crew and a noticeable difference in blocking out summer heat. These testimonials highlight the consistent themes of clear communication, skilled craftsmanship, and a focus on customer satisfaction that define the NEWPRO experience.
Beyond the positive feedback, the company's long-standing history and family-owned principles make them a pillar of the local business community. Their roots in providing a "delightful experience" and treating customers like friends are still evident in their operations today. They are not just a contractor; they are a trusted partner in protecting and enhancing one of your most valuable assets. Their dedication to quality, comprehensive service offerings, and the peace of mind provided by their warranties and certifications make NEWPRO a smart and reliable choice for any homeowner in Massachusetts.
Whether you need a minor roof repair, a full roof replacement, or are considering a complete home exterior overhaul, NEWPRO has the expertise and the history to deliver exceptional results. Their commitment to their community and their customers is clear in every aspect of their business, from their accessibility features to their high-quality, durable products. When you're ready to invest in your home's future, NEWPRO provides a professional, fact-based, and friendly choice.
NEWPRO Inside
Window Installation Service
- Casement window installation & replacement
- Double pane window installation & replacement
- General door installation
- General door repair
- General window replacement
- Glass installation
- Skylight installation
- Sliding glass door installation & replacement
- Storm door installation & replacement
- Vinyl window installation & replacement
- Window frame repair & replacement
- Window installation
- Window repair
- Window screen repair
- Asphalt Shingles
- Awning Windows
- Bath Designer
- Bath Installation
- Bath Remodel
- Bath Remodeling
- Bathroom Designer
- Bathroom Remodeling
- Bathroom Remodeling Services
- Bathroom Renovations
- Bathtub Installation
- Bathtub Remodel
- Bathtub Replacement
- Bay Window Replacement
- Color Options
- Custom Design
- Custom Replacement Windows
- Custom Shower
- Custom Windows
- Design Consultations
- Double- Hung Windows
- Energy Efficient Windows
- Exterior Remodeling
- Exterior Renovations
- Fiberglass Entry Doors
- Free In-Home Consultation
- Home Exterior
- Home Improvement Services
- Home Renovation
- Home Upgrade
- Home Windows
- Hopper Windows
- Installing New Windows
- Latest Window
- New Door
- New Shower
- New Siding
- New Tub
- New Windows
- Patio Door Installation
- Patio Doors
- Replacement Doors Hardware
- Replacement Shower
- Roofing System
- Shingles Installation
- Shower & Bath
- Shower Installation
- Shower Remodel
- Siding Designer
- Siding Installation
- Siding Options
- Slider Windows
- Sliding Patio Doors Replacement
- Stone Installed
- Storm Doors
- Triple-Pane Windows
- Tub Surround
- Tub To Shower Conversion
- Vinyl Siding
- Walk-In Shower
- Walk-In-Tubs
- Window Designs
- Window Manufacturing
Door Supplier
- Custom doors
- Door design
Contractor
- Drywall installation
- Remodeling
- Roof installation
- Roof repair
- Tile work replacement
Bathroom Remodeler
- Shower Replacement
- Tub Replacement
- Tub-To-Shower Conversions
Roofing Contractor
- Roof inspection
NEWPRO Details
From the business
- Identifies as veteran-owned
- Identifies as women-owned
Service options
- Online estimates
- Onsite services
- Language assistance
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
Crowd
- LGBTQ+ friendly
NEWPRO Photos










NEWPRO Location
NEWPRO Reviews
tubworkplumbershelvesmoldtileelectricianceilingdrainfaucet
★ 5★ 4★ 3★ 2★ 1I recently had New Pro install siding and windows on my house. The sales representative was always a phone call away and returned any calls immediately if I had any questions. The crews were also very skilled and did walk arounds with me frequently to see if everything was what I wanted. They were also very knowledgeable about the installation and completed the work fast. I would highly recommend this company if you want the job done right.
June 11 · Paul HenryHad our bay window in the kitchen replaced. Paul Pauline and his son worked effectively and cleanly. We already notice a difference with the new glass blocking out a lot of the sun’s heat this summer. We are very pleased.
August 03 · Marie CatonInitially, I wasn’t planning on leaving a review, but I’ve come to realize that companies need to hear honest feedback—especially when things go wrong—so future clients, families, and hardworking people don’t go through the same experience.We had a consultation for window replacements back in January. The sales pitch was top notch, and we signed on, feeling confident in our decision. Fast forward to April: no emails, no paperwork, no letters, no communication at all. Then, out of the blue, we received a text just one week before the installation date—far too short notice to make proper arrangements.On the day of the install, a crew of two arrived and dropped off 15 windows, leaning them against our garbage bins on the side of the house. The wind even knocked some over. After the first day, they moved the remaining windows—placing them directly on top of my flowerbeds, crushing all of my seasonal bulbs.By day two, only one worker showed up, and it ultimately took four days to complete the installation. We had to escalate the situation to upper management before the work was even finished due to serious issues: windows installed backwards, poor finishing, nails and debris everywhere. It was shocking to see this level of work—especially after paying nearly $30,000.Upper management assured us they would “make it right” after I sent pictures of the unfinished and sloppy work. They offered a gift card for our troubles, but all I ever wanted was for the job to be done properly. While one worker did his best, even working through bad weather, the entire experience has been frustrating and disappointing.To make matters worse, we’ve received no follow-up calls from upper management to check on us as clients, no email apology, and no gift card as promised.Once the work is fully and properly completed, I will update this review. But as of now, we’re still left with an unfinished job and a lot of regret.
April 16 · Angela Sanchez-WashingtonLarry did an Awesome job Fixing my Storm Door!!! 100 % satisfied, he is professional and easy to talk to. THE DOOR CLOSES PERFECTLY NOW!!!Thanks for Fixing my issue NuPro and standing behind your product just like you said you would do when you sold it to me!!!-Jim O'Connor
August 18 · Jimmy O'ConnorIt has been around 3 months since Newpro stopped answering our calls. We were told our original tub had mold behind the walls causing the moldy caulking. The plan: rip everything out down to the studs, remediate any mold, repair any rotted areas and put in all new everything.A week prior to the install date, they called to reschedule. First delay. The rescheduled date, December 2023, came and the installer did show up. However, they failed to rip out everything, leaving half the old tile wall in place. To note, there was no mold found behind the bath fitters. The new tub was fully installed and they were about to finish for the day until I saw that there was damage to the tub. So, this caused the second delay. They had to pause the project and attempt to find another tub in order to come back the following day. I guess we felt lucky that they were able to find the correct tub to come back the next day. Then, they removed the first tub and installed the second one and then, were finally able to finish the walls. Once the project was finished, I noticed that there was more caulking around the seams than even our old tub/shower had. It didn’t just go around the tub, it went up each wall corner and around the shelving on each corner. I was devastated, but hopeful that we would not have the same problem. I called the salesperson to address this concern. He guaranteed me that the caulking they use is complete with microban and the same problem would not occur. The “welding” the sales team was referring to was behind the seams and they still had to caulk along all of the seams. They had left this information out at the meeting. It looked pretty good despite that initial disappointment. However, once the caulking dried, there were several noticeable gaps. They had to send someone back, early January 2024, to redo the caulking in those areas, another 24 hours of waiting for the caulking to set. They also fixed a leaking pipe below the tub in the basement. Third delay. Then, a couple of weeks later, late January 2024, the mold spots appeared. So, we had another visit for our caulking to be redone, March 2024, and another 24 hours of waiting for the caulking to set. Fourth delay.At this point, I was done. I had done everything in my power to prevent the mold from happening. I have cleaned the tube regularly with the products that they recommended. I didn’t allow anything to be placed around the tub, only on the shelves above. And I did not allow my family to keep soap on the shelves. I did not want to deal with this black mold issue again. Yet here we are.We could not continue to be without a tub for 24 plus hours at a time. As much as they are willing to keep coming back in redo the caulking, I cannot live like that. After about a year, we finally got the nerve to call them back because the mold continued to form on the caulking. This was April 2025. They checked our fan, which they determined is working just fine. They evaluated our water, which also checked out. Finally, they tested a piece of caulking for mold. It was determined that it was mold. Our project was escalated to a manager. At this point, they offered to come back and rip the whole project out to get rid of the tiles that were not initially removed behind the install. We refused, we cannot keep being without a tub, especially for the whole project to be redone. At that point, we asked for a refund. They promised to fix our problem and they failed to do so. They then said they had to escalate our problem further up the chain to Earl Knipfer, Director of Operations, and told us we would get a call. We have yet to get that call. We asked of this direct contact information, telephone or email. They could not give it to us. After a couple weeks of us following up, they stopped answering our calls and messages. My husband was able to find the contact information for Earl and left a message. We have yet to get a return call. It has been about three months without any follow-up. It is now July 2025 and we have been ghosted by Newpro and we are living with mold.
July 14 · Christina McDonough
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