Southern Roofing Company

- 511 Skyview Dr, Augusta, GA 30901

In Augusta, Georgia, a city steeped in history and known for its vibrant community, a sturdy and reliable roof is essential for protecting a home from the region's diverse weather patterns. From hot, humid summers to the occasional severe storm, a homeowner's choice of a roofing contractor is a critical decision. Southern Roofing Company is a local business that has been a part of the Augusta community for years, with a reputation built on family tradition and craftsmanship. While the company's long-standing presence in the area speaks to its history, recent customer feedback presents a more complex picture, highlighting the importance of both quality workmanship and consistent, long-term customer service.

The initial reputation of Southern Roofing Company, as described in one review, is built on a strong foundation of traditional values and expertise. The customer notes that Robert "came highly recommended by a trusted friend" and "did not disapoint." A key highlight is the generational knowledge of the business: "His knowledge of the roofing business was handed down through his family. He is old school. He knows his craft." This kind of heritage is a powerful selling point for a local business. It suggests a deep understanding of the trade, a commitment to time-tested techniques, and a pride in their work that is passed down through generations. This review goes on to praise the crew's efficiency, noting they "arrived early in the morning, removed the old roof, put on the new roof and cleaned up after themselves in a meticulous fashion." This high level of professionalism, speed, and attention to detail, particularly in the cleanup, is exactly what homeowners hope for in a roofing project.

However, a second review paints a different and more recent picture, highlighting a shift in service quality over time. A customer who hired Southern Roofing Company eight years prior for a new roof is now facing significant issues, including a need to replace both the roof and the wood sheets underneath, a new window, and to get treatment for termites, all attributed to "poor workmanship." The most concerning part of this feedback is the lack of communication and follow-up from the company. The customer made "several calls to get Bob to come out just to tell me what the problem is" and even "saw him at a home and approached him" with no success. The reviewer speculates that the company is no longer the same, noting they are "no longer the company they use to be" and is "busy getting that hurricane roof replacement money." This review serves as a stark reminder of the importance of consistent quality and long-term accountability in a service business. It also highlights the critical need for a company to stand by its work, even years later, to maintain its reputation and customer trust.

Southern Roofing Company is located at 511 Skyview Dr, Augusta, GA 30901. This address places them in the heart of their service area, making them easily accessible for residents throughout Augusta and the surrounding communities. A local address is a significant advantage, as it allows for quicker response times for both emergency repairs and initial consultations. For homeowners, having a physical, local business to contact provides a sense of security and trust. It shows that the company is a part of the community and not just an out-of-town contractor.

The accessibility of their location on Skyview Drive underscores their commitment to being a local partner. In a city like Augusta, where word-of-mouth recommendations hold significant weight, a company’s physical presence and proximity to its clients are key factors in its success. However, the negative review suggests that a local presence is only effective when it is backed by a consistent commitment to service and communication, which is a key takeaway for anyone considering a contractor.

Based on the reviews, Southern Roofing Company provides a range of roofing services.

• Roof Replacement: The positive review specifically mentions a full roof replacement, indicating their expertise in handling large-scale projects from start to finish.
• Old Roof Removal: The crew's ability to professionally remove the old roof is a key part of the replacement process, ensuring the new roof is installed on a clean and proper surface.
• Professional Cleanup: The "meticulous fashion" in which they clean up is a highlight, showing a commitment to leaving the property in pristine condition after the job is done.
• Roof Inspections and Repairs: The negative review, while critical, suggests that customers initially tried to contact them for an inspection and to understand a problem, which indicates that this is a service they are expected to offer. However, the lack of follow-up in this instance is a point of concern.

The features and highlights of Southern Roofing Company are a mix of traditional strengths and modern challenges.

• Family Legacy and Craftsmanship: A major highlight is their "old school" approach and the generational knowledge of the roofing business, which suggests a high level of skill and dedication to the craft.
• Professional and Efficient Crew: The positive review praises the crew's speed, efficiency, and meticulous cleanup, which are all crucial aspects of a successful roofing project.
• Strong Initial Reputation: The company came "highly recommended by a trusted friend," which shows that for a period of time, they had a strong, positive reputation built on reliable referrals.
• Local Augusta Presence: Being based in Augusta, they are a local company with a physical address, which can be a comfort to homeowners looking for a nearby, accessible contractor.
• Need for Long-Term Accountability: The negative review highlights a critical need for consistent quality and a commitment to communication and standing by their work over the long term, which is a major factor for customers to consider.

For more information or to inquire about their services, you can contact Southern Roofing Company at their address or by phone.

Address: 511 Skyview Dr, Augusta, GA 30901, USA

Phone: (706) 724-3535

In conclusion, for residents of Augusta, Georgia, Southern Roofing Company is a local business with a rich history and a reputation for quality craftsmanship. The positive review showcases the strengths of their traditional, hands-on approach and professional work. However, the negative review serves as a cautionary tale, emphasizing the paramount importance of long-term accountability and consistent customer communication, especially in a service business. A homeowner in Augusta must weigh these two experiences carefully when making a decision. For those who value traditional craftsmanship and a company with a local history, a thorough vetting process and clear communication from the start would be essential to ensure a positive outcome.

Southern Roofing Company

511 Skyview Dr, Augusta, GA 30901, USA